FAQ

Need Help?

Place an order

Orders take 2-4 business days to process. Once your order has processed you will receive an email confirming your order has shipped with your FedEx tracking number.

No changes can be made to an order after it has been placed. However if you change your mind, you can cancel your order within two hours of purchase. To do so, you can select track my package and enter your order number and email address. If you are logged into your account, you can cancel your order from the order page. Past this time frame, your order can no longer be cancelled.

Your package will be delivered within 5-10 business days* by Fedex to the delivery address provided during your order, from Monday to Friday, between 8 am and 7 pm. All orders are subject to processing delays during promotional periods.

Orders take 2-4 business days to process. Once your order has processed you will receive an email confirming your order has shipped with your FedEx tracking number.

Payment

Credit/debit card transactions on our website are perfectly secure. We have an SSL certificate, which ensures that payment pages are encrypted and that data remains confidential.

Your card will only be debited once your item(s) have shipped. Prior to shipment, there is an authorization hold. If you order is cancelled prior to shipping, the authorization hold will be removed within 5 business days.

We offer Klarna as a payment option at checkout, allowing you to split your purchase into multiple interest-free payments or choose other flexible payment options provided by Klarna. Klarna is available for orders ranging from $35 to $3,000. By selecting Klarna, you agree to Klarna's terms and conditions, which are available on their website. Please note that Klarna's payment plans are subject to credit approval, and late fees may apply for missed payments. For any inquiries or disputes regarding Klarna payments, please contact Klarna directly.

Tax free shopping is not currently offered on Maje.com

Gift Cards

To check your gift card balance or for any other questions, please visit us.maje.com or contact our Customer Service team.

Redemption:

  • Maje gift cards are redeemable exclusively on us.maje.com and at Maje standalone boutiques and outlet locations in the United States.

  • Gift cards cannot be redeemed at retail partner locations.

  • Maje gift cards are only valid in the country of purchase.

Usage Restrictions:

  • Gift cards must be treated as cash. Maje is not responsible for lost, stolen, or damaged gift cards, and they cannot be replaced.

  • Gift cards are non-transferable, non-refundable, and not redeemable for cash, except as required by applicable state law.

  • Coupons, discounts, and promotional offers cannot be applied to the purchase of a gift card.

  • Gift cards cannot be used to purchase non-merchandise items, such as another gift card.

Balance and Expiration:

  • Maje gift cards do not expire and have no maintenance or inactivity fees.

  • The maximum balance permitted on a gift card is $1,000 USD.

Welcome Discount

First time customers are eligible to a welcome discount by entering their information for email and/or SMS. Welcome discount can only be used on select products. Products that are eligible will display the discount at the cart level after entering the coupon code.

DELIVERY TERMS

Standard FEDEX Delivery

Orders take 2-4 business days to process. Once your order has processed, you will receive an email confirming your order has shipped with your FedEx tracking number.

Your package will be delivered within 5-10 business days* by Fedex to the delivery address provided during your order, from Monday to Friday, between 8 am and 7 pm. All orders are subject to processing delays during promotional periods.

Two-day and ShopRunner orders are given top priority. Orders with these shipping methods must be received and clear any fraud screening by 1PM EST to ship the same day. Orders received after 1PM EST will ship the following business day.

We are not able to deliver to PO boxes, APO/FPO addresses or hotels.

Express Delivery

Please note: all orders take up to 2-4 business days to process. Once your order has processed, you will receive an email confirming your order has shipped with your FedEx tracking number.

Your package will then be delivered within 2 business days after your order has shipped by Fedex to the delivery address provided during your order.

We are not able to deliver to PO boxes, APO/FPO addresses or hotels.


PACKAGE THEFT NOTICE

Protecting Your Deliveries

We understand that package theft is a frustrating and growing concern. While we take every precaution to ensure your order arrives safely, we cannot control what happens once the package is delivered. However, we're here to help!


Here are a few steps to protect your deliveries:

  • Delivery Instructions: If possible, provide detailed delivery instructions (such as "leave at back door" or "deliver to office") to make sure your package is left in a secure spot.

  • Secure Your Delivery: Consider using options like secure package lockers, delivering to a workplace, or a trusted neighbor’s address if you won't be home.

  • Track Your Package: Use our tracking feature to know when your package is arriving, so you can plan to bring it inside as soon as possible.

  • Report Issues Quickly: If your package is stolen after delivery, contact us right away! We’ll work with you to provide the best possible solution and assist in any claims with your carrier.

HOLIDAY RETURN POLICY

For items eligible for return, we are pleased to offer an extended holiday return period. Purchases made between November 15, 2024, and December 15, 2024, can be returned up until January 15, 2025.

Please ensure items meet our return eligibility criteria. Final Sale returns or returns sent outside this window will not be accepted.

Happy Holidays!

RETURN TERMS

Full price items are eligible for return. Sale items, swimwear, bodysuits, and jewelry are Final Sale and are therefore ineligible for return, exchange, or store credit.

Eligible items can be returned or exchanged within 30 days of purchase using the pre-paid return label or at any Maje location within the country of purchase, excluding outlets and department store locations. Return labels can only be provided for addresses within continental US.

Items must be in their original condition with all tags attached, including the Merchandise Return Tag. If the Merchandise Return Tag is not attached, the item will be sent back to you at your own expense.

Upon receipt of the return Maje reserves the right to deny a return if the merchandise does not meet the return policy requirements.

FINAL SALE

All items marked as Final Sale are sold as-is and are non-returnable and non-refundable. These items may include display models, samples, or merchandise that has been used in demonstrations. As such, Final Sale items may exhibit minor signs of wear, such as scuffs, marks, or slight imperfections. Maje has the right to deny any final sale returns that were sent back to the warehouse.

Final Sale mention will be indicated on product pages and at checkout.

By purchasing a Final Sale item, you acknowledge and agree that:

  • The item is sold in its current condition, without warranties of any kind.

  • No returns, exchanges, or refunds will be accepted unless the product arrives damaged in a condition beyond normal wear and tear.

  • In the event of any issues, you must notify us within 48 hours of delivery and provide photographic evidence to be considered for a refund or exchange due to excessive damage.

Please note, our Final Sale policy also applies to Shoprunner customers.

Returning online

Items may be returned using the pre-paid label in your package and including the return form inside your package. Items must be in their original condition with all tags attached, including the Merchandise Return Tag.

We recommend making a note of your return shipping tracking number in order to track the progress of your return shipment. To avoid delays in processing, please ensure you are returning multiple items from the same order together. If you are returning multiple orders, we ask you to send back each return separately. All refunds are processed separately, per order.

Return labels can only be provided for addresses within continental US.

Once your return is received, please allow 5-10 business days for processing and 3-4 business days for your refund to appear to your original form of payment. Please note, an $8 shipping and handling fee will be deducted from your total refunded amount. If you exchange an item for a site credit, your $8 shipping and handling fee will be charged when using the site credit.

This fee is not applied on ShopRunner orders, or any orders returned due to quality or incorrect item received issues. If you believe the $8 fee was incorrectly applied to your return, please contact our customer service.

Returning in store

Please ensure you have your order number and email address used to place the order on hand to ensure a smooth return processing. Items must be in their original condition with all tags attached, including the Merchandise Return Tag.

All sale merchandise is final sale. Final sale merchandise is ineligible for return or exchange. All sale merchandise, swimwear, bodysuits, and jewelry are final sale.

Items that were purchased online as gifts are NOT eligible to be returned for in-store credit. All returns will be issued to your original payment method.

Please note, this service is not available at our Outlet, Bloomingdale's, Nordstrom, Saks, or Hudson's Bay Canada locations.

Customer Service

If you have any inquiries, please do not hesitate to contact us. Our advisors are available from Monday to Saturday between 9 AM-7 PM EST (excluding public holidays) and can be reached at the toll-free number 1.866.814.1405 or at customercare@cs-us.maje.com.