Faq
Find in just a few clicks answers to your questions about your online purchase or in store, but also about our items and our services
My account
Place
an order
Payment
methods
Order tracking
and delivery
Return an order
Stock Availability
About our items
Services
My account
1 — Create an account
Creating a Maje account is easy:
1 - Click on My Account on the top right of the homepage
2 - Once you are on the login page, click on Create An Account
3 - Enter your personal information
4 - Confirm
We recommend you create an account so you may access the following advantages:
- Tracking your order
- Printing your invoice
- Saving your payment details
- Benefiting from certain offers only available to our account-holding customers
1 - Click on My Account on the top right of the homepage
2 - Once you are on the login page, click on Create An Account
3 - Enter your personal information
4 - Confirm
We recommend you create an account so you may access the following advantages:
- Tracking your order
- Printing your invoice
- Saving your payment details
- Benefiting from certain offers only available to our account-holding customers
2 — Log in
To sign in to your account, click on My Account at the top right of the homepage and enter your login details. You will have access to your complete order history.
3 — Receive updates about Maje offers
To sign up to our newsletter, simply enter your email address on the bottom right of the Maje homepage. You can create an account and select ‘I want to receive the Maje newsletter’ located after the fields required to create your account.
Some offers are only for our customers when they are logged into their accounts, which is why, to be eligible, we recommend you create an account.
Some offers are only for our customers when they are logged into their accounts, which is why, to be eligible, we recommend you create an account.
4 — Unsubscribe from Maje offers
To unsubscribe from the newsletter, click on the ‘unsubscribe’ link found at the bottom of every Maje newsletter. From the moment you unsubscribe, you will no longer receive any emails from Maje, including invitations to our exclusive sales.
5 — Recover your password
If you have forgotten your password, enter your email address in the login page, then click on ‘Forgotten your password’ ? You will receive an email enabling you to reset your password.
To change your password, simply go to your account, go to the My Details page, and enter your new password.
To change your password, simply go to your account, go to the My Details page, and enter your new password.
6 — Change your postal address for invitations
To change your address, log in to your account, then click on My Addresses, go to your billing addresses, and select your default billing address. If you haven’t created one, add a new address or modify the existing address.
If you no longer want to receive post from us, please contact our Customer Service team via the contact form.
If you no longer want to receive post from us, please contact our Customer Service team via the contact form.
7 — Protect your personal information
The personal information collected on the Website is for Maje only, with Customers’ consent.
We are committed to protecting your personal information.
That is why all your personal information is processed in the strictest confidentiality, in accordance with the provisions of the French data protection act (law 78-17 of 6 January 1978), for the purposes of processing your orders.
Customers’ personal information and data are necessary for managing orders and Customer relations, and for keeping Customers informed of any offers or commercial information that may interest them.
This data may be passed on to service providers and contractual partners who participate in and contribute to managing orders.
This information and order management are also kept for security reasons, in accordance with legal and regulatory obligations, and also to help Maje improve and customise the service it offers to its Customers.
Personal information will be kept for a maximum of 3 years.
Customers have the right to access, rectify or contest personal information pertaining to them.
To exercise this right, you must send an email to our Customer Service team by filling in the following contact form. You must provide an official document as proof of your identity.
We will send you an email to confirm that your request has been taken into account. Your ID document will be kept for a maximum of 1 year.
When entering personal information on the website and before it has been collected, any customer can agree to receive information relating to Maje. In accordance with current legislation, such information will only be sent to Customers if, and only if, they have expressly agreed to receive it.
We are committed to protecting your personal information.
That is why all your personal information is processed in the strictest confidentiality, in accordance with the provisions of the French data protection act (law 78-17 of 6 January 1978), for the purposes of processing your orders.
Customers’ personal information and data are necessary for managing orders and Customer relations, and for keeping Customers informed of any offers or commercial information that may interest them.
This data may be passed on to service providers and contractual partners who participate in and contribute to managing orders.
This information and order management are also kept for security reasons, in accordance with legal and regulatory obligations, and also to help Maje improve and customise the service it offers to its Customers.
Personal information will be kept for a maximum of 3 years.
Customers have the right to access, rectify or contest personal information pertaining to them.
To exercise this right, you must send an email to our Customer Service team by filling in the following contact form. You must provide an official document as proof of your identity.
We will send you an email to confirm that your request has been taken into account. Your ID document will be kept for a maximum of 1 year.
When entering personal information on the website and before it has been collected, any customer can agree to receive information relating to Maje. In accordance with current legislation, such information will only be sent to Customers if, and only if, they have expressly agreed to receive it.
8 — Cookies
When visiting the site, information relating to Customer browsing may be saved in ‘Cookie’ files installed on the Customer’s device (computer, tablet, smartphone). These cookies are issued by Maje to facilitate browsing on the site and to help recognize a Customer’s browser when they connect to the Website.
These cookies are issued to:
- Establish traffic statistics (number of visits, pages viewed, abandoning in the middle of an order, etc.).
- Adapt the Website’s layout according to a device’s display preferences.
- Remember information entered on forms, manage and secure access to private, personal pages such as a Customer account, and manage the Order cart.
Maje reserves the right to install cookies on Customers’ computers when they visit the Website.
A cookie is a small file sent to Customers’ computers and stored on their hard drives. If Customers have a record with Maje, their computers will store an identifying cookie that will save them time each time they return to the Maje website, as it will remember Customers’ email addresses.
Customers cannot be identified through a cookie. Its aim is to signal any previous visits made by Customers to the Website to help Maje personalize its services.
Customers can configure their settings to deactivate cookies and therefore prevent cookies from being installed on their computers without their express agreement.
Any configuration implemented by Customers may modify Internet browsing and access conditions for certain services on the Website that require the use of Cookies.
On Mozilla Firefox :
Click the ‘Tools’ menu button and choose ‘Options’; select the ‘Privacy’ panel, then choose the desired options or follow this link.
On Microsoft Internet Explorer :
Open the ‘Tools’ menu, then select ‘Internet options’; click on the ‘Privacy’ tab, then ‘Advanced’ and choose the desired level or follow this link.
On Safari :
Choose ‘Safari > Preferences’, then click ‘Privacy’; in the ‘Accept cookies’ section, select the desired options or follow this link.
On Google Chrome :
Open the settings menu (wrench symbol), then select ‘Options’; click on ‘Advanced options’ then in the ‘Privacy’ section, click on ‘Content settings’ and choose the desired options or follow this link.
On Ios :
https://support.apple.com/en-gb/HT201265
You can also type ‘Cookies’ into the ‘Help’ section of your browser to find configuration instructions.
Customers can express and change their preferences regarding cookies at any time, via the means described below.
The Website uses applications issued by third parties that enable Customers to share content on the Website with other people or to give these other people their opinion concerning the Website’s content (Social media such as Facebook, Google+, Twitter, etc.).
When Customers visit a Website page that features a ‘Share’ or ‘Like’ button, their browsers establish a direct connection with the servers of the social media platform in question.
If Customers are connected to the social media platform while browsing, the application buttons link the pages visited to their accounts.
If Customers are interacting via a plug-in, for example by clicking the ‘Like’ button or leaving a comment, the corresponding information will be sent to the social media platform in question and published to their accounts.
If Customers do not want social media to link the information gathered by the Website to their accounts, they must sign out of the social media in question before visiting the Website.
Maje is not responsible in any way or under any circumstances for the content or functioning of any social media, including social media that may be linked to the Website.
These cookies are issued to:
- Establish traffic statistics (number of visits, pages viewed, abandoning in the middle of an order, etc.).
- Adapt the Website’s layout according to a device’s display preferences.
- Remember information entered on forms, manage and secure access to private, personal pages such as a Customer account, and manage the Order cart.
Maje reserves the right to install cookies on Customers’ computers when they visit the Website.
A cookie is a small file sent to Customers’ computers and stored on their hard drives. If Customers have a record with Maje, their computers will store an identifying cookie that will save them time each time they return to the Maje website, as it will remember Customers’ email addresses.
Customers cannot be identified through a cookie. Its aim is to signal any previous visits made by Customers to the Website to help Maje personalize its services.
Customers can configure their settings to deactivate cookies and therefore prevent cookies from being installed on their computers without their express agreement.
Any configuration implemented by Customers may modify Internet browsing and access conditions for certain services on the Website that require the use of Cookies.
On Mozilla Firefox :
Click the ‘Tools’ menu button and choose ‘Options’; select the ‘Privacy’ panel, then choose the desired options or follow this link.
On Microsoft Internet Explorer :
Open the ‘Tools’ menu, then select ‘Internet options’; click on the ‘Privacy’ tab, then ‘Advanced’ and choose the desired level or follow this link.
On Safari :
Choose ‘Safari > Preferences’, then click ‘Privacy’; in the ‘Accept cookies’ section, select the desired options or follow this link.
On Google Chrome :
Open the settings menu (wrench symbol), then select ‘Options’; click on ‘Advanced options’ then in the ‘Privacy’ section, click on ‘Content settings’ and choose the desired options or follow this link.
On Ios :
https://support.apple.com/en-gb/HT201265
You can also type ‘Cookies’ into the ‘Help’ section of your browser to find configuration instructions.
Customers can express and change their preferences regarding cookies at any time, via the means described below.
The Website uses applications issued by third parties that enable Customers to share content on the Website with other people or to give these other people their opinion concerning the Website’s content (Social media such as Facebook, Google+, Twitter, etc.).
When Customers visit a Website page that features a ‘Share’ or ‘Like’ button, their browsers establish a direct connection with the servers of the social media platform in question.
If Customers are connected to the social media platform while browsing, the application buttons link the pages visited to their accounts.
If Customers are interacting via a plug-in, for example by clicking the ‘Like’ button or leaving a comment, the corresponding information will be sent to the social media platform in question and published to their accounts.
If Customers do not want social media to link the information gathered by the Website to their accounts, they must sign out of the social media in question before visiting the Website.
Maje is not responsible in any way or under any circumstances for the content or functioning of any social media, including social media that may be linked to the Website.
Place an order
1 — Place an order
To place an order on our website, simply:
1 - Select items on the website and add them to your cart
2 - Confirm your cart
3 - Enter your delivery address
4 - Select your delivery method
5 - Choose your payment method, then enter your bank details
We recommend you create an account so you can track your order and consult your invoice.
Once your order has been confirmed, you will be directed to a screen confirming that your order has been placed. A few minutes later, you will receive a confirmation email with your order number.
If you have chosen standard or express shipping, you will receive a shipping confirmation email within 1-3 business days. During promotional periods, this delay may be extended. It will include your FedEx tracking number, which will help you track your package's location.
Please note :
- If you change your mind, your order can be cancelled within two hours once your order has been confirmed. To do so, you can click here and enter your order number, billing zip code and email address.
- During special operations on the website and in the event of stocktaking, the preparation period may be extended (in which case you will be notified on the website)
1 - Select items on the website and add them to your cart
2 - Confirm your cart
3 - Enter your delivery address
4 - Select your delivery method
5 - Choose your payment method, then enter your bank details
We recommend you create an account so you can track your order and consult your invoice.
Once your order has been confirmed, you will be directed to a screen confirming that your order has been placed. A few minutes later, you will receive a confirmation email with your order number.
If you have chosen standard or express shipping, you will receive a shipping confirmation email within 1-3 business days. During promotional periods, this delay may be extended. It will include your FedEx tracking number, which will help you track your package's location.
Please note :
- If you change your mind, your order can be cancelled within two hours once your order has been confirmed. To do so, you can click here and enter your order number, billing zip code and email address.
- During special operations on the website and in the event of stocktaking, the preparation period may be extended (in which case you will be notified on the website)
2 — Size guide
Our garments are cut carefully to satisfy your regular needs. Whether you are ordering a dress, a leather item, pants, or shoes please select your usual size.
If you are between two sizes, do not hesitate to contact our Customer Service at 1.866.814.1405.
View our size guide
If you are between two sizes, do not hesitate to contact our Customer Service at 1.866.814.1405.
View our size guide
3 — Find items easily
Our search engine, located at the top of our homepage, makes it easy to find items. You can search by desired style or color.
If you want to refine your search further, you can use our filters by style, color or size. Our filters are located at the top left of every page featuring multiple styles.
If you want to refine your search further, you can use our filters by style, color or size. Our filters are located at the top left of every page featuring multiple styles.
4 — Change or cancel an order
No changes can be made to an order after it has been placed. However if you change your mind, you can cancel your order within 30 minutes of purchase. To do so, you can click here and enter your order number, billing zip code and email address.
Past this time frame, your order can no longer be cancelled. However, you can still contact us by phone at 1.866.814.1405 for any questions regarding canceling your order. Customer service will be closed on Public Holidays.
Except for final sale items, you may return your order by following the instructions indicated in your package. Please note, a $8.00 in shipping and handling fee will be deducted from your total refund amount if you decide to use our PrePaid shipping label.
All refunds are processed within up to 20 business days of the package returned to our facility. During promotion periods, delays can be expected.
Past this time frame, your order can no longer be cancelled. However, you can still contact us by phone at 1.866.814.1405 for any questions regarding canceling your order. Customer service will be closed on Public Holidays.
Except for final sale items, you may return your order by following the instructions indicated in your package. Please note, a $8.00 in shipping and handling fee will be deducted from your total refund amount if you decide to use our PrePaid shipping label.
All refunds are processed within up to 20 business days of the package returned to our facility. During promotion periods, delays can be expected.
5 — Use an offer code
To use a promotional code, simply enter it into the ‘special offer code’ field located on the shopping cart page.
Once the code has been validated, the offer will automatically be taken into account in your order.
If your special offer code does not work, a message will be displayed to tell you that the code is not valid.
Please note that welcome codes do not apply to final sale products.
Please contact our Customer Service team via the contact form.
Once the code has been validated, the offer will automatically be taken into account in your order.
If your special offer code does not work, a message will be displayed to tell you that the code is not valid.
Please note that welcome codes do not apply to final sale products.
Please contact our Customer Service team via the contact form.
6 — Add a gift card
Gift card only available for purchase in store. Gift card can only be used in store and is only valid in the country of issue.
7 — Find an unconfirmed cart
To find a cart you have not confirmed, simply log in to your account and then click on ‘Shopping Cart’.
Shopping carts need to be confirmed within 30 days. This period is renewed every time you add a product and at every stage of the ordering process.
After this time, the selected products will no longer be visible in your shopping cart.
Please note :
- Putting an item in your shopping cart does not reserve it. Some items may therefore be out of stock. If that is the case, an ‘out of stock’ message will appear.
Shopping carts need to be confirmed within 30 days. This period is renewed every time you add a product and at every stage of the ordering process.
After this time, the selected products will no longer be visible in your shopping cart.
Please note :
- Putting an item in your shopping cart does not reserve it. Some items may therefore be out of stock. If that is the case, an ‘out of stock’ message will appear.
8 — Create a wishlist
You can put styles you like aside using the wishlist. Items will stay there as long as they remain in stock. You can turn your wishlist into a shopping cart.
9 — Composition of your package
We take the greatest care with your items so that they are not damaged in transit and so you can maintain them over time, all our fragile items are delivered in specific protective packaging.
In each package, you will also find a Fedex return label and your return voucher, which you can use if you want to return an item.
In each package, you will also find a Fedex return label and your return voucher, which you can use if you want to return an item.
Payment methods
1 — Pay for an order
The payment methods accepted on the website are credit/debit card (Visa, MasterCard, American Express and Discover) or PayPal.
Credit/debit card transactions on our website are perfectly secure.
We have an SSL certificate, which ensures that payment pages are encrypted and that data remains confidential.
Your card will be debited on the shipping date.
You cannot pay for your order in instalments.
Every time you order, we will offer to save your card details. This will save you time the next time you order. You will only need to enter the cryptogram on the back of your card to confirm the payment. It will be deleted after every order and you will be asked to re-enter it every time you order.
Please note:
- Credit notes and vouchers issued in stores cannot be use online.
Credit/debit card transactions on our website are perfectly secure.
We have an SSL certificate, which ensures that payment pages are encrypted and that data remains confidential.
Your card will be debited on the shipping date.
You cannot pay for your order in instalments.
Every time you order, we will offer to save your card details. This will save you time the next time you order. You will only need to enter the cryptogram on the back of your card to confirm the payment. It will be deleted after every order and you will be asked to re-enter it every time you order.
Please note:
- Credit notes and vouchers issued in stores cannot be use online.
2 — Item prices
The prices on our website are identical to prices in stores.
3 — Tax free shopping
Tax free shopping is not available on Maje.com.
4 — Generate an invoice
If you have an account, you can print an invoice from your account page under the ‘My Orders’ section. If you do not have an account, you can contact our Customer Service team so that one of our advisors can send you an invoice by email.
Order Tracking and delivery
Promotional periods
During promotional periods, please allow up to 10 business days for shipment processing.
1 — Delivery zones
us.Maje.com delivers to addresses in the United States only. At this time we are unable to deliver to PO boxes, APO/FPO addresses and hotels.
Orders are processed Monday through Friday, excluding holidays. All packages are shipped via FedEx. Please allow 2-4 business days for processing. Two-day and ShopRunner orders are given top priority. Orders with these shipping methods must be received and clear any fraud screening by 1PM EST to ship the same day. Orders received after 1PM EST will ship the following business day. We will contact you with a follow-up email if the merchandise you have selected is not currently in stock.
Orders are processed Monday through Friday, excluding holidays. All packages are shipped via FedEx. Please allow 2-4 business days for processing. Two-day and ShopRunner orders are given top priority. Orders with these shipping methods must be received and clear any fraud screening by 1PM EST to ship the same day. Orders received after 1PM EST will ship the following business day. We will contact you with a follow-up email if the merchandise you have selected is not currently in stock.
2 — Times, rates and modes of delivery
Standard delivery
Delivery within 5-10 business days
Via FedEx – Free
Signature not required for delivery.
Confirmation email sent immediately after purchase.
Orders take 2-4 business days to process.
During promotions, this period may be extended.
Once your order has shipped, you will receive a confirmation email with a FedEx tracking number.
Via FedEx – Free
Signature not required for delivery.
Confirmation email sent immediately after purchase.
Orders take 2-4 business days to process.
During promotions, this period may be extended.
Once your order has shipped, you will receive a confirmation email with a FedEx tracking number.
Fedex 2 Day
Expedited delivery within 2-3 business days
Via FedEx – $22
Signature not required for delivery.
Confirmation email sent immediately after purchase.
Orders take 2-4 business days to process.
During promotions, this period may be extended.
Once your order has shipped, you will receive a confirmation email with a FedEx tracking number.
Via FedEx – $22
Signature not required for delivery.
Confirmation email sent immediately after purchase.
Orders take 2-4 business days to process.
During promotions, this period may be extended.
Once your order has shipped, you will receive a confirmation email with a FedEx tracking number.
3 — Track an order
Please allow 2-4 business days for order processing before it is ready for shipment.
If you have an account, you may track the progress of your order at any time in the ‘My Orders’ section of the ‘My Account’ page.
You will also find your order details and their status in this section, and you may also print your return label.
If you do not have an account, you can follow the status of your order by entering your order number, billing zip code and email address here.
Once your package has been dispatched you will receive an email containing your Fedex tracking number. Please visit the website of the carrier and enter the tracking number, in order to find out the location of your package.
Statuses explained :
In preparation : your order is being prepared. It has not yet been dispatched. Once it has been dispatched, you will receive a dispatch email containing your Fedex tracking number.
Dispatched : your order has been dispatched from our warehouse. You will have received a dispatch confirmation email. You may follow the progress of your package by clicking on the tracking number indicated.
During promotion periods, delays can be expected.
If you have an account, you may track the progress of your order at any time in the ‘My Orders’ section of the ‘My Account’ page.
You will also find your order details and their status in this section, and you may also print your return label.
If you do not have an account, you can follow the status of your order by entering your order number, billing zip code and email address here.
Once your package has been dispatched you will receive an email containing your Fedex tracking number. Please visit the website of the carrier and enter the tracking number, in order to find out the location of your package.
Statuses explained :
In preparation : your order is being prepared. It has not yet been dispatched. Once it has been dispatched, you will receive a dispatch email containing your Fedex tracking number.
Dispatched : your order has been dispatched from our warehouse. You will have received a dispatch confirmation email. You may follow the progress of your package by clicking on the tracking number indicated.
During promotion periods, delays can be expected.
4 — Shoprunner Shipping
If you are a Shoprunner customer, you can sign in on the product page, in the shopping cart or in the delivery page to take advantage of the FREE 2 day express shipping.
Shoprunner customers will be given a “guaranteed delivery date” that does not account for the longer processing times of up to 10 days during the sale season.
Shoprunner customers will be given a “guaranteed delivery date” that does not account for the longer processing times of up to 10 days during the sale season.
5 — Missing orders
If you did not receive your order, please check with your neighbors or doorman. If you still haven't received your order two days after the delivery date indicated in your tracking, please contact our Customer Service team by clicking here, or call us at 1.866-814-1404. Our team is on hand to help you Monday through Saturday between 9 a.m. – 7 p.m. Eastern Standard Time.
6 — Missing items
If you are missing items from your order, please contact our Customer Service team by clicking here, or call us at 1.866-814-1404. Our team is on hand to help you Monday through Saturday between 9 a.m. – 7 p.m. Eastern Standard Time.
Return an order
1 — Refund policy
All online orders may be returned to Maje.com or in Maje Boutiques within 30 days of ship date for full refund unless marked as Final Sale. Returned items must be in their original condition with all tags, including the merchandise return tag attached. Items returned with tags not in their original position will not be accepted. Footwear must include the original shoebox in its original condition. Worn, altered or washed merchandise cannot be returned. Any items returned that do not meet our return policy will be returned to sender.
All final sale products are indicated as such on the website and on the return form included in your package.
Upon receipt of the return, Maje reserves the right to deny a return if the merchandise does not meet the return policy requirements.
Items may be returned within 30 days of the shipment date, using the pre-paid label in your package and including the return form inside your package.
If you are missing your pre-paid label or return form, please click here to download a new form or label. Return labels can only be provided for addresses within the US.
To avoid delays in processing, please ensure you are returning multiple items from the same order together. If you are returning multiple orders, we ask you to send back each return separately. All refunds are processed separately, per order.
Once your return is received, please allow 5-10 business days for processing and 3-4 business days for your refund to appear to your original form of payment.
Please note, an $8 shipping and handling fee will be deducted from your total refunded amount.
This fee is not applied on ShopRunner orders, or any orders returned due to quality or incorrect item received issues. If you believe the $8 fee was incorrectly applied to your return, please contact our customer service via our contact form.
2 — Return in store
Items may be returned in a Maje store within 30 days of the shipment date. Please ensure you have your order number and email address used to place the order on hand to ensure a smooth return processing.
Find you nearest Maje boutique here.
Please note, this service is not available at our Outlet, Bloomingdale's, Nordstrom, Saks or Hudson's Bay Canada locations.
3 — Refund timeline
You have a maximum of 30 days from the date you receive your order to return an item.
You will only be reimbursed for products that are new, unworn and clean. The item must be returned in its original packaging, accompanied by the clothing label & merchandise return tag.
If the products are new, unworn, and clean, you will be refunded within up to 30 business days of the date the package is received. During promotion periods the delay can be extended.
Refunds will take place via the same payment method selected for the order : the amount for the returned items will be credited to your account.
Please contact us here:
If you didn't receive your refund confirmation email within up to 20 business days after your return has been received.
If your refund hasn't appeared in your bank account up to 4 business days after receiving your refund confirmation email.
4 — By Fedex
An $8.00 shipping and handling fee will be deducted from your total refund amount. Please allow up to 10 business days for processing returns upon receipt.
To make a return :
1. On your return paper form, included in your package, tick the fields of the items you wish to return and add the return reason. If your return paper form is missing in your package, you can download it online. In order to download it, you can enter your order number, email address and billing zip code here.
2. Insert this delivery note in the return box together with the products(s) you are returning
3. Stick the prepaid postal label on your box
4. Take your box to the post office
Our Return Shipping address is:
Maje Returns
1009 West Middlesex Avenue
Port Reading, NJ 07064
Still have questions? Customer service can be reached Monday – Saturday between 9AM – 7PM EST at 1.866.814.1405.
To make a return :
1. On your return paper form, included in your package, tick the fields of the items you wish to return and add the return reason. If your return paper form is missing in your package, you can download it online. In order to download it, you can enter your order number, email address and billing zip code here.
2. Insert this delivery note in the return box together with the products(s) you are returning
3. Stick the prepaid postal label on your box
4. Take your box to the post office
Our Return Shipping address is:
Maje Returns
1009 West Middlesex Avenue
Port Reading, NJ 07064
Still have questions? Customer service can be reached Monday – Saturday between 9AM – 7PM EST at 1.866.814.1405.
5 — Final Sale
Final Sale items are not eligible for return, exchange, or store credit.
Final Sale mention will be indicated on product pages and at checkout.
All sale merchandise, swimwear, and bodysuits are final sale. These items are ineligible for return, exchange or store credit.
Please note, our Final Sale policy also applies to Shoprunner customers.
If you’ve purchased a Final Sale item, your order is not eligible for a return or exchange.
Final Sale mention will be indicated on product pages and at checkout.
All sale merchandise, swimwear, and bodysuits are final sale. These items are ineligible for return, exchange or store credit.
Please note, our Final Sale policy also applies to Shoprunner customers.
If you’ve purchased a Final Sale item, your order is not eligible for a return or exchange.
6 — Gift Purchases
Items purchased online as gifts are subject to Maje’s normal return policy. Items cannot be returned for store credit or for refund, except to the original form of payment. Final sale items are not eligible for return in store.
Stock Availability
1 — Receive an alert when item is back in stock
When an item from the current collection is no longer available online, it will probably be restocked. To be notified of when an item is back in stock, click on the 'Email me when available' button and enter your email address. You'll receive an email as soon as the item is back in stock on our website.
Please note :
The email notification is only sent once the product is back in stock on our website.
However, we cannot guarantee the availability of the product, as it is possible that other customers may have received the same notification.
Please note :
The email notification is only sent once the product is back in stock on our website.
However, we cannot guarantee the availability of the product, as it is possible that other customers may have received the same notification.
2 — Reserve an item in store
If you wish to check whether an item is in stock in a store and reserve it, you may contact the store of your choice by phone. Please use our store locator page to locate your preferred store or contact customer service for more information by clicking here.
3 — Find previous collections
To find items from our previous collections, you can visit one of our Outlets indicated below.
Occasionally, you can also find our previous collections on our website, during our warehouse sale.
You can sign up to our newsletter to receive updates on our online warehouse sale promotion.
Outlet stores:
UNITED STATES
Maje CABAZON OUTLET:
Desert Hills Premium Outlets
48650 Seminole Dr.
CABAZON, CA92230
Maje SAN FRANCISCO OUTLET:
3668 Livermore Outlets Drive,
LIVERMORE, CA 94551
Maje WOODBURY OUTLET:
498 Red Apple Court,
CENTRAL VALLEY, NY10917
Maje LAS VEGAS OUTLET:
785 Grand Central Pkwy,
LAS VEGAS, NV89106
Maje SAWGRASS OUTLET:
12801 W Sunrise Blvd,
SUNRISE, FL33323
CANADA
Maje TORONTO PREMIUM OUTLET:
13850 Steeles Avenue W
HALTON HILLS, ON L7G0J1
Maje VANCOUVER OUTLET:
1000-7899 Templeton Station Rd
RICHMOND, BC V7B0B7
Occasionally, you can also find our previous collections on our website, during our warehouse sale.
You can sign up to our newsletter to receive updates on our online warehouse sale promotion.
Outlet stores:
UNITED STATES
Maje CABAZON OUTLET:
Desert Hills Premium Outlets
48650 Seminole Dr.
CABAZON, CA92230
Maje SAN FRANCISCO OUTLET:
3668 Livermore Outlets Drive,
LIVERMORE, CA 94551
Maje WOODBURY OUTLET:
498 Red Apple Court,
CENTRAL VALLEY, NY10917
Maje LAS VEGAS OUTLET:
785 Grand Central Pkwy,
LAS VEGAS, NV89106
Maje SAWGRASS OUTLET:
12801 W Sunrise Blvd,
SUNRISE, FL33323
CANADA
Maje TORONTO PREMIUM OUTLET:
13850 Steeles Avenue W
HALTON HILLS, ON L7G0J1
Maje VANCOUVER OUTLET:
1000-7899 Templeton Station Rd
RICHMOND, BC V7B0B7
About our items
1 — Design of our items
All our items are designed by our team of designers and the founder of our brand, Judith Milgrom.
Click here for more information on our Maje designers.
Click here for more information on our Maje designers.
2 — Caring for your items
Care advice is included on the item pages online under the care advice drop down and on the product labels. We recommend you follow these instructions carefully. If you have lost the label, please contact our Customer Service team for assistance. If you do not follow the instructions and your product is damaged, the item cannot be considered defective and you will have no grounds for complaint. When these instructions indicate dry cleaning, this is the most appropriate method. If the product includes leather items, the customer must contact a professional specializing in leather.
3 — Quality issue
In spite of the great care we take with our products and the quality control we carry out, an item may exceptionally be defective. If that is the case, you have a period of 30 days from the date of purchase to return it free of charge.
If you notice a defect on a final sale item or a quality issue with one of your items after 30 days, please contact Customer Service team via our contact form and select the ‘Product complaint/dispute ’ contact reason.
Please indicate :
- The reference of your item
- The order number
- The date of purchase
- A description of the quality issue
- Pictures of the problem encountered
One of our specialized Quality Expertise advisors will get back to you within 48 hours.
If you notice a defect on a final sale item or a quality issue with one of your items after 30 days, please contact Customer Service team via our contact form and select the ‘Product complaint/dispute ’ contact reason.
Please indicate :
- The reference of your item
- The order number
- The date of purchase
- A description of the quality issue
- Pictures of the problem encountered
One of our specialized Quality Expertise advisors will get back to you within 48 hours.
4 — Request spare parts
All of our items that include buttons will be sent to you with additional buttons. Unfortunately we do not provide replacement for additional parts.
However, if you notice a quality issue with one of your items after 30 days, please contact our Customer Service team via the contact form, and select the “Product complaint/dispute” contact reason.
We need the following information to process your order :
- The reference of your item
- The order number
- The date of purchase
- A description of the quality issue
- Pictures of the problem encountered
One of our Quality Experts will get back to you within 48 hours.
However, if you notice a quality issue with one of your items after 30 days, please contact our Customer Service team via the contact form, and select the “Product complaint/dispute” contact reason.
We need the following information to process your order :
- The reference of your item
- The order number
- The date of purchase
- A description of the quality issue
- Pictures of the problem encountered
One of our Quality Experts will get back to you within 48 hours.
5 — Sustainability
How do you define a product as "eco-responsible"?
A product is considered eco-responsible if it follows one or more of these criteria’s:
A product is considered eco-responsible if it follows one or more of these criteria’s:
- At least 30% of its material is eco-responsible, meaning, it has an official external certification such as GOTS, OCS 100, ECOVERO and so on. Beginning in 2022, products are now considered eco-responsible if one main material makes up 50%.
- For denim pieces, their wash is eco-responsible, done with EIM (Environmental Impact Measuring) technology.
- For pieces in leather and leather goods, the originating tannery is certified LEATHER WORKING GROUP GOLD or SILVER.
- What are the eco-responsible materials you use?
We take the greatest care in selecting the materials we use. Our aim is to offer our customers high quality materials, such as cotton, linen, wool and cashmere, that respect both the planet and each individual. We are continually increasing the proportion of eco-responsible raw materials in our supply by relying on the strictest international certifications. In 2021, 45% of the Women's collection and 50% of the Men’s were eco-responsible. We are now focusing our efforts on organic cotton, Ecovero certified viscose, RWS certified wool and LWG certified tanneries
What does the RWS certification mean for wool?
The wool complies with the "Responsible Wool Standard" (RWS) directive, ensuring respectful treatment of the sheep and responsible management of the land on which they live. In 2021, 46% of the wool we used was RWS certified and in 2022, we are committed to increasing that to 80%.
What do the different FSC and Ecovero certifications mean for viscose?
The FSC (Forest Stewardship Council) certification currently only concerns 5% of the world's forests. It is an international certification that promotes sustainable management of forests, whose trees are used in the manufacture of finished products made from wood or wood pulp, such as artificial textile fibers and packaging.
Lenzing™ Ecovero™ certified viscose is ecological, durable and breathable—similar to Lyocell Tencel—and the product of a manufacturing process subject to strict environmental standards imposed by the EU Eco Label. The production of Lenzing™ Ecovero™ fibers generates up to 50% less emissions and water consumption, compared to conventional viscose.
What do the different GOTS and OCS 100 certifications mean for organic cotton?
The OSC 100 standard (Organic Content Standard) applies to non-food products containing at least 95% to 100% organic material. It verifies the presence and percentage of organic material in the final product and tracks the flow of the raw materials, from the source to the final product. This frame of reference ensures the traceability and integrity of the raw materials along the entire chain of production with the aim of guaranteeing the composition of the textiles to the final consumer. The frame of reference for GOTS organic textiles is recognized worldwide for textiles made from organic fibres. It defines high-level environmental criteria along the entire organic textiles supply chain and requires compliance with social criteria. Only textile products containing a minimum of 70% organic fibres can be GOTS certified. Chemical inputs used, like dyes and additives must conform to a certain number of environmental and toxicological criteria. Systems of production and processing must also conform to environmental regulations. A wastewater treatment plant is compulsory for every unit of wet processing used and all factories must conform to a certain number of social criteria.
What does the EIM certification mean for denim?
The specific EIM washing technique (EIM - Environmental Impact Measuring) allows for water consumption to be reduced by up to 95% and significantly decreases energy use and chemicals.
With the EIM certification, what do you estimate to be your reduction in water consumption?
EIM is a process of washing denim that allows for, according to the level of wash, water consumption to be reduced by up to 95% compared to a traditional washing process.
How do you reduce residual stock?
Producing less and producing better is a day-to-day concern for us. To that end, we are working on the very structure of the collections. For example, between 2017 and 2020, we reduced the size of our collections by 25%. By adjusting the volumes produced as best as possible, our residual stock volumes at the end of the season decreased globally by 27% between 2018 and 2021, despite of Covid. To achieve our goal of not destroying any products at the end of a garment's life cycle, we are committed to a circular economy by entering into partnerships with companies that resell second-hand clothes. Furthermore, we give unsold stock and unused materials a second life by donating them to charities, recovery organizations and fashion schools. We have also reduced the number of pieces in our collections by 20% since 2019. This allows us to better scale our production volumes and reduce our stocks.
Where do you create and produce your prototypes?
The prototypes for our clothes are designed in our Parisian studio and produced in Europe and Asia.
Where do you produce your collections?
Production takes place at 110 partner sites in around 30 countries, including Portugal, Italy, Turkey, China, Tunisia, Romania, Ukraine and France. Partner selection is guided above all else by the search for what can be rare technical know-how. In 2021, 43% of our collections were made in Europe, 39% in Asia and 18% in Northwest Africa.
Why do you produce in Asia?
For the creation of our collections, we rely on technical know-how that does not exist in Europe, which is the case for our silk pieces and knitwear, for example. In this case, we’ll seek such expertise in Asia, because that is where it is best mastered in the world, allowing us to bring you the best quality clothing possible.
What criteria do you use for choosing your suppliers?
The majority of our suppliers and manufacturers are long-standing partners who have grown with Maje's success around the world. We maintain privileged relationships with them and constantly encourage them to implement the highest environmental and social standards. The suppliers we choose to work with meet our criteria of know-how and quality in terms of product. We look for capable people to join us in the creation of quality pieces using innovative technology, but above all, we choose suppliers who are reliable and invested in our project. All our suppliers must also conform to our social and environmental specifications and agree to being audited by external organizations.
Which certifications do you use to audit your suppliers?
Maje is committed to ethical and responsible production. What we require of our suppliers translates into several different levels of commitment and certifications. To ensure that they are respected, we arrange regular audits by experts and independent third parties. We rely on the expertise of the BSCI (Business Social Compliance Initiative), a corporate social compliance initiative aimed at improving working conditions in their international supply chains; the SMETA (Sedex Members Ethical Trade Audit) and WRAP (Worldwide Responsible Accredited Production) social audit protocols, the WCA (Workplace Conditions Assessment) programme and the SA 8000 standard for social responsibility relating to decent work. We also use environmental certifications, like the OEKO-TEX® STeP certification, ISO 14001, LEATHER WORKING GROUP GOLD or SILVER and BLUESIGN.
Finally, each supplier must implement our General Conditions of Purchase (GCP) as well as our Supplier Code of Conduct (SCC), thus ensuring compliance with the ethical and social laws and standards in force, in addition to human rights.
What are the differences between a tier 1 supplier and a tier 4 supplier?
Our tier 1 suppliers are the clothing manufacturers. They oversee assembling the final product. Our tier 2 suppliers manufacture fabric and supplies, and our tier 2a suppliers are the finishers and dyers, who give the fabric its final characteristics (the feel of the fabric and the color). Tier 3 includes suppliers who manufacture the yarn (spinning mills) and raw materials for supply, they process the raw material. Finally, tier 4 corresponds to suppliers and traders of raw materials like cotton or wool.
What are the working conditions of your suppliers?
In honor of the United Nations Global Compact, Maje has formalized its expectations of its suppliers, particularly in the context of human rights, through its general conditions of purchase and Supplier Code of Conduct. By signing these documents, our suppliers commit themselves to respecting all the clauses contained and ensuring their subcontractors do so too. This guarantees strict compliance with working conditions and the fundamental rights of all people working for and with Maje.
How do you invest in equality in the workplace?
Gender equality is at the heart of our society's debates. At Maje, we are proud of our female and male talents. Our Management Committee really reflects this with 86% women.
How do you help your employees evolve?
Being a big family means incorporating everyone's aspirations and allowing them to evolve according to their career and ambition. It is in this sense that Maje supports its employee’s long term, so that they blossom here. This desire to grow alongside our employees can be seen in our internal mobility rate of 54% and an average length of service of 6 years.
Services
1 — Customer Service
Our customer service department is based in the US. Our advisors are available from Monday to Saturday between 9AM-7PM EST on the toll-free number 1.866.814.1405. Customer service will be closed on Public Holidays.