Customer Care
How can we help?
Find answers about ordering, delivery, returns, payments, products and your Maje account.
How long does order processing take?
Orders generally take up to 2 business days to process. Once your order ships, you will receive a confirmation email with your FedEx tracking number. Processing may take longer during promotional periods and holidays.
Can I change or cancel my order?
Orders cannot be edited after they are placed. You may cancel an eligible order within 2 hours of purchase through Track My Order or from the order page in your Maje account. After this window, the order can no longer be canceled.
When will I be charged?
Your payment method is authorized when the order is placed and charged when your item or items ship. If an order is canceled before shipment, the authorization hold is generally released within 5 business days, depending on your financial institution.
Which payment methods are accepted?
Available payment methods are displayed at checkout. Maje also offers Klarna on eligible orders from $35 to $3,000. Klarna payment options are subject to approval and Klarna's terms.
Is my payment information secure?
Yes. Payment pages are protected using SSL encryption to help keep transaction information confidential.
Why was my order canceled?
An order may be canceled if an item is no longer available, payment authorization is unsuccessful, or the order does not pass verification. If your order is canceled, you will receive an email notification and will not be charged for unshipped items.
Can I use more than one promotional code?
Unless otherwise stated in the promotion terms, only one promotional code may be applied per order. Certain products, collaborations, gift cards, sale items or other promotions may be excluded.
Do you offer tax-free shopping online?
Tax-free shopping is not currently offered on Maje.com.
When will my order arrive?
After processing, standard orders are generally delivered by FedEx within 2–10 business days to the address provided at checkout. Deliveries are typically made Monday through Friday between 8 AM and 7 PM.
How does express delivery work?
Express orders are prioritized but may take up to 2 business days to process before shipping. Once your order has shipped, it will be delivered within 2 business days by FedEx to the delivery address provided during checkout.
Please note that our warehouse is open Monday through Friday only. Orders placed after business hours, on weekends or on holidays will begin processing on the next business day.
Where can Maje deliver?
We are unable to deliver to PO boxes, APO/FPO addresses or hotels. Delivery availability and shipping options are confirmed during checkout.
How can I track my order?
Once your order ships, you will receive an email with your FedEx tracking number. You can also view order status through your Maje account or by using Track My Order with your order number and email address.
Can an order arrive in multiple packages?
Yes. Items from the same order may ship separately. You will receive tracking information for each package as it leaves our fulfillment center.
What should I do if my package is delayed?
First, review the latest update in your FedEx tracking details. Carrier scans may take time to refresh. If the package has not moved for several business days or is past the estimated delivery date, contact Customer Service for assistance.
Package Theft Notice
Protecting Your Deliveries
We understand that package theft is a frustrating and growing concern. While we take every precaution to ensure your order arrives safely, we cannot control what happens once the package is delivered. However, we're here to help!
Here are a few steps to protect your deliveries:
- Delivery Instructions: If possible, provide detailed delivery instructions (such as "leave at back door" or "deliver to office") to make sure your package is left in a secure spot.
- Secure Your Delivery: Consider using options like secure package lockers, delivering to a workplace, or a trusted neighbor’s address if you won't be home.
- Track Your Package: Use our tracking feature to know when your package is arriving, so you can plan to bring it inside as soon as possible.
- Report Issues Quickly: If your package is stolen after delivery, contact us right away! We’ll work with you to provide the best possible solution and assist in any claims with your carrier.
What is the return policy?
Eligible full-price items may be returned or exchanged within 30 days of purchase. Items must be in their original condition with all tags attached, including the Merchandise Return Tag.
Final Sale
All items marked as Final Sale are sold as-is and are non-returnable and non-refundable. These items may include display models, samples, or merchandise that has been used in demonstrations. As such, Final Sale items may exhibit minor signs of wear, such as scuffs, marks, or slight imperfections. Maje has the right to deny any final sale returns that were sent back to the warehouse.
Final Sale mention will be indicated on product pages and at checkout.
By purchasing a Final Sale item, you acknowledge and agree that:
- The item is sold in its current condition, without warranties of any kind.
- No returns, exchanges, or refunds will be accepted unless the product arrives damaged in a condition beyond normal wear and tear.
- In the event of any issues, you must notify us within 48 hours of delivery and provide photographic evidence to be considered for a refund or exchange due to excessive damage.
How do I return an online order by mail?
- Sign in to your Maje account, or select Track My Order and enter your order number and email.
- Select the eligible order and choose the item or items you wish to return.
- Select a return reason and confirm the request.
- Download the prepaid label, include the packing slip and ship the package.
Prepaid return labels are available only for return addresses within the continental United States. We do not provide return labels for Puerto Rico or other locations outside the continental US.
Is there a return shipping fee?
An $8 shipping and handling fee is deducted from mailed returns. The fee does not apply to approved returns involving a quality issue or an incorrect item received.
When will I receive my refund?
After your return is received, please allow 5–10 business days for processing. Your financial institution may require an additional 3–4 business days for the refund to appear on the original payment method.
Can I return an online order in a store?
Eligible online purchases may be returned at participating Maje standalone boutiques in the country of purchase. Please bring the order number and the email address used for the purchase. This service is not available at outlets, Bloomingdale's or Nordstrom locations.
How do online exchanges work?
Eligible items may be exchanged online for the same style in a different size within 30 days of the ship date. The replacement size is reserved for 10 days and ships after the original item is received. There is no return shipping fee for an eligible exchange.
What if an item arrives damaged or incorrect?
Contact Customer Service as soon as possible and include your order number, a description of the issue and clear photographs. For a Final Sale item with damage beyond normal wear, notification and photographic evidence must be provided within 48 hours of delivery.
Can a gift be returned?
Online gifts returned in store are not eligible for store credit. Refunds are issued to the original payment method, subject to the return policy.
Can I return an item purchased in another country?
Returns and exchanges must be completed within the country of purchase and are subject to that country's applicable return policy.
How do I find the right Maje size?
To find your Maje size, start with our Maje women's clothing size guide and international size conversion chart. Then, open the size guide on the individual product page to review available measurements specific to that style. Check the product description for fit and silhouette details before choosing your size, as fit can vary by garment, fabric and design.
How do Maje French sizes convert to US sizes?
For Maje women's clothing, the general size chart pairs French/European sizes 34, 36, 38, 40 and 42 with Maje sizes 0, 1, 2, 3 and 4, respectively, and US letter sizes XS, S, M, L and XL. These are general size correspondences rather than exact garment measurements. See the Maje clothing size conversion chart for more international sizing information.
What do Maje sizes 0, 1, 2, 3 and 4 mean?
Maje uses numbered sizes for select women's clothing. In the general Maje size chart, size 0 corresponds to FR/EU 34 (XS), size 1 to FR/EU 36 (S), size 2 to FR/EU 38 (M), size 3 to FR/EU 40 (L), and size 4 to FR/EU 42 (XL). For the best fit, compare the measurements and fit details on the product page for the item you are considering.
Does Maje clothing run true to size?
Fit depends on the specific Maje style. A tailored jacket, relaxed knit, fitted dress or wide-leg pant may fit differently even when labeled with the same size. Refer to the product description and its style-specific size guide rather than assuming that every garment has the same fit.
Where can I find the exact measurements for a Maje item?
Visit the product page for the Maje item you are interested in and open its size guide. Where provided, the size guide displays measurements specific to that product, using product information maintained in our catalog. For general French, US and international size comparisons, consult the Maje size conversion guide.
What should I do if I am between two Maje sizes?
Compare the available product-specific measurements with your own measurements and consider the fit described on the product page. Your preferred fit and the garment's cut may affect which size feels most comfortable. If you need additional guidance, contact Maje Customer Service before placing your order.
Where can I find product details?
Fabric composition, care instructions, fit notes and other available details are listed on each product page. Product images may appear differently depending on screen settings.
How should I care for my item?
Always follow the care label attached to the garment. For delicate materials or structured pieces, professional cleaning may be recommended.
Will an out-of-stock item return?
Some styles and sizes may be replenished, but restocks are not guaranteed. Check the product page regularly and use any available back-in-stock notification option.
Can I check store availability online?
When available, boutique inventory may be shown on the product page. Store inventory can change quickly, so we recommend contacting the boutique before visiting.
Are online and store prices always the same?
Prices and promotions may vary by channel, location or retail partner. The price shown at checkout is the price applicable to the online order.
Do I need an account to place an order?
No. You may check out as a guest. Creating an account makes it easier to view order history, track purchases and manage eligible returns or exchanges.
I forgot my password. What should I do?
Select Forgot Password on the sign-in page and follow the instructions sent to your email. Check your spam or junk folder if the message does not arrive.
Email & Text Welcome Offer
First time customers are eligible to a welcome discount by entering their information for email and/or SMS. Welcome discount can only be used on select products. Products that are eligible will display the discount at the cart level after entering the coupon code.
Why is my promotional code not working?
Confirm that the code has not expired, that the order meets any minimum purchase requirement and that all items are eligible. Promotional codes may exclude sale items, gift cards, collaborations, select products or other promotions.
Where can Maje gift cards be used?
Maje gift cards purchased in the United States are redeemable on us.maje.com and at participating Maje standalone boutiques and outlet locations in the United States. They cannot be redeemed at retail partner locations or outside the country of purchase.
Do gift cards expire?
Maje gift cards do not expire and do not have maintenance or inactivity fees. The maximum permitted balance is $1,000 USD.
Can a gift card be replaced or refunded?
Gift cards should be treated as cash. Lost, stolen or damaged gift cards cannot be replaced. Gift cards are non-refundable, non-transferable and not redeemable for cash except where required by applicable law.
Can I buy a gift card with a promotion?
Coupons, discounts and promotional offers cannot be applied to the purchase of a gift card. Gift cards also cannot be used to purchase another gift card.
How can I contact Customer Service?
Our advisors are available Monday through Saturday, 9 AM–7 PM ET, excluding public holidays.
Call 1.866.814.1405 or email customercare@cs-us.maje.com.
What information should I include?
For order-related questions, include your order number, the email address used at checkout and a brief description of the issue. Photos may be requested for damaged or incorrect items.