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Orders take 2-4 business days to process. Once your order has processed you will receive an email confirming your order has shipped with your FedEx tracking number.
Your package will be delivered within 5-10 business days* by Fedex to the delivery address provided during your order, from Monday to Friday, between 8 am and 7 pm. All orders are subject to processing delays during promotional periods.
Express Delivery
Please note: all orders take up to 2-4 business days to process. Once your order has processed you will receive an email confirming your order has shipped with your FedEx tracking number.
Your package will then be delivered within 2 business days after your order has shipped by Fedex to the delivery address provided during your order.
DELIVERY TERMS
Standard FEDEX Delivery
Orders take 2-4 business days to process. Once your order has processed, you will receive an email confirming your order has shipped with your FedEx tracking number.
Your package will be delivered within 5-10 business days* by Fedex to the delivery address provided during your order, from Monday to Friday, between 8 am and 7 pm. All orders are subject to processing delays during promotional periods.
Express Delivery
Please note: all orders take up to 2-4 business days to process. Once your order has processed, you will receive an email confirming your order has shipped with your FedEx tracking number.
Your package will then be delivered within 2 business days after your order has shipped by Fedex to the delivery address provided during your order.
RETURN TERMS
Full price items are eligible for return. Sale items, swimwear, bodysuits, and jewelry are Final Sale and are therefore ineligible for return, exchange, or store credit.
Eligible items can be returned or exchanged within 30 days of purchase using the pre-paid return label or at any Maje location within the country of purchase, excluding outlets and department store locations.
Items must be in their original condition with all tags attached, including the Merchandise Return Tag. If the Merchandise Return Tag is not attached, the item will be sent back to you at your own expense.
Upon receipt of the return Maje reserves the right to deny a return if the merchandise does not meet the return policy requirements.
FINAL SALE
Final Sale items are not eligible for return or exchange.
Final Sale mention will be indicated on product pages and at checkout.
All sale merchandise, swimwear, and bodysuits are final sale. These items are ineligible for return, exchange or store credit.
Please note, our Final Sale policy also applies to Shoprunner customers.
Maje has the right to deny any final sale returns that were sent back to the warehouse.
Returning online
Items may be returned using the pre-paid label in your package and including the return form inside your package. Items must be in their original condition with all tags attached, including the Merchandise Return Tag.
We recommend making a note of your return shipping tracking number in order to track the progress of your return shipment. To avoid delays in processing, please ensure you are returning multiple items from the same order together. If you are returning multiple orders, we ask you to send back each return separately. All refunds are processed separately, per order.
Once your return is received, please allow 5-10 business days for processing and 3-4 business days for your refund to appear to your original form of payment. Please note, an $8 shipping and handling fee will be deducted from your total refunded amount. If you exchange an item for a site credit, your $8 shipping and handling fee will be charged when using the site credit.
This fee is not applied on ShopRunner orders, or any orders returned due to quality or incorrect item received issues. If you believe the $8 fee was incorrectly applied to your return, please contact our customer service.
Returning in store
Please ensure you have your order number and email address used to place the order on hand to ensure a smooth return processing. Items must be in their original condition with all tags attached, including the Merchandise Return Tag.
All sale merchandise is final sale. Final sale merchandise is ineligible for return or exchange. All sale merchandise, swimwear, bodysuits, and jewelry are final sale.
Items that were purchased online as gifts are NOT eligible to be returned for in-store credit. All returns will be issued to your original payment method.
Please note, this service is not available at our Outlet, Bloomingdale's, Nordstrom, Saks, or Hudson's Bay Canada locations.
Customer Service
If you have any inquiries, please do not hesitate to contact us. Our advisors are available from Monday to Saturday between 9 AM-7 PM EST (excluding public holidays) and can be reached at the toll-free number 1.866.814.1405 or at customercare@cs-us.maje.com.