Return policy

Orders placed online may be returned online only.  We do not accept online returns at Maje boutiques. Full priced merchandise can be returned for a full refund within 30 days of the ship date.  

If you choose to return multiple items from one order, it must be returned in one shipment. Additional returns from an order that has already been refunded will not be accepted.

If you need to return several orders, please do not combine the returns. Return orders individually, using a separate return label for each order.

FINAL SALE ITEMS ARE NOT ELIGIBLE FOR RETURN. 

Worn, altered or washed merchandise is not accepted for return.  All items being returned must be in the original condition, with all tags attached.

Footwear must include the original shoebox in its original condition.  Upon receipt of the return Maje reserves the right to deny a return if the merchandise does not meet return policy requirements.
An $8.00 shipping fee will be deducted from your total refund amount.  Please allow up to 10 days for processing returns upon receipt. 

We recommend making a note of your return shipping tracking number in order to track the progress of your return shipment.

Returns may also be sent back via alternate methods, however we recommend using an insured, traceable method.

Our Return Shipping address is:  
Maje Returns
1009 West Middlesex Avenue
Port Reading, NJ 07064

Shipping charges for expedited shipping will only be refunded in the event we processed an order incorrectly or the items are found to be defective. In the event we process and order incorrectly, or you receive a damaged or defective item, we will gladly accept the item for a full refund at our expense.

Still have questions? Customer service can be reached Monday – Friday between 9 AM – 8PM EST at 1.866.814.1405.

Returning an order

1. Complete the return form included in your order by filling in the code that best explains your reason for return and the quantity of items you are returning.

2. Tear off the bottom portion of the form and include it in your shipping box along with the items you wish to return. Please remember that the bottom portion of the form must be enclosed with merchandise.

3. Attach the pre-paid, self-adhesive return label to your securely packed and sealed package and drop it off at the nearest FedEx location. To find a FedEx location, please visit www.FedEx.com or call FedEx customer support at 1-800-463-3339 to schedule a pick up.

4. Your refund will be processed within 10 business days upon receipt.

Damaged item

In the event that you receive a damaged or defective item, we will accept it for a full refund at our expense. To arrange a refund for your product, please contact Customer Care online or at 1.866.814.1405 Monday – Friday between 9 AM – 8PM EST.

Wrong item received

In the event that we process an order incorrectly we will accept it for a full refund at our expense. To arrange a refund your product, please contact Customer Care online or at 1.866.814.1405 Monday – Friday between 9 AM – 8PM EST.

Return shipping

Maje provides a pre-paid self-adhesive FedEx return shipping label with every order to facilitate easy returns. Should you choose to make use of the label, an $8 return shipping fee will be deducted from the amount of your return order. We recommend making a note of your return shipping tracking number in order to track the progress of your return shipment. Returns may also be sent back via alternate methods, however we recommend using an insured, traceable method.

Our return shipping address is:

Maje Returns

1009 West Middlesex Avenue

Port Reading, NJ 07064

Refunds

Your refund will be processed within 10 business days of receiving your return. Your credit card issuer may require additional days to process the credit before posting to your account. If you utilized the pre-paid return shipping label included with your order an $8 shipping and handling fee will be deducted from your total return refund.

Exhanges

At this time, Maje.com cannot automatically process exchanges. To exchange an item, please return the item you wish to exchange and place a new order on Maje.com.